Last updated: July 5th, 2025
This refund policy outlines the circumstances under which refunds may be granted for purchases made through Chess Scanner. We strive to provide excellent service while maintaining fair refund practices.
You may request a full refund within 14 days of your token purchase, subject to the following conditions:
Once any tokens from a package have been used, the entire package becomes non-refundable. We do not offer partial refunds based on unused tokens from a package where some tokens have been consumed.
Example: If you purchase 100 tokens and use 1 token, the remaining 99 tokens cannot be refunded, even within the 14-day period.
In cases where technical issues prevent you from using our service properly:
To request a refund, please follow these steps:
Once a refund is approved:
Refunds may be considered outside of our standard policy in exceptional circumstances:
These exceptions are evaluated on a case-by-case basis at our sole discretion.
For refund requests or questions about this policy:
This refund policy is subject to change. Any updates will be posted on our website. Continued use of our service after policy changes constitutes acceptance of the new terms.